Staffmark Review
Staffmark Review Summary
Score 8 out of 10
Currency
US
Monthly fees
N/A
Payment options
SWIFT/ACH
Staffmark is a U.S.-based staffing agency specializing in administrative, customer service, and blue-collar roles. It provides temporary, temp-to-hire, and direct-hire staffing solutions across various industries.
Key Takeaways
- Staffmark is a large staffing, recruitment, and outsourcing company and part of one of the world’s largest international staffing groups.
- This agency is focused on administration, customer services, and blue-collar jobs.
- Companies can outsource part or all of their recruitment and workforce management functions to this provider.
Staffmark Company Overview
As its name suggests, Staffmark is a large staffing agency headquartered in Cincinnati, Ohio. While this company is based in the US, it’s a subsidiary of RGF Staffing and Recruit Group which is from the Netherlands and is the owner of Indeed and Glassdoor. Staffmark is also the sister of workforce companies Advantage Resourcing, Advantage Technical, Advantage xPO, Digital People, Hunter Hamilton, and Pro Staff. Staffmark works across the US with over 400 locations in 38 states. This service provider works with thousands of clients and places over 175,000 workers in jobs each year.
As a provider, Staffmark provides temporary, permanent, and temp-to-hire recruiting for its clients. However, its services don’t end there. It also works in managed services, performance management, recruitment process outsourcing, and onsite workforce management. This gives its clients lots of choices as to how much or how little of their recruitment and HR functions they want to outsource to the agency. With that flexibility, it works as a good option for larger enterprises as well as small businesses with restricted budgets. In this review, we’ll look at all the different features of this provider to help you make an informed choice of whether it’s a good option for your organization to partner with.
How Staffmark Works
Staffmark primarily provides temporary staffing solutions in cities across the US, though it also handles temp-to-hire scenarios and recruitment for direct hiring. Its service model includes meeting with clients and assessing their needs. It will determine the jobs that clients need to have done, the number of workers needed, and the qualifications they require to perform them. Staffmark will then try to fill them with workers already in its talent pool. It also looks outside this pool, of course, and uses a host of different methods to reach as broad an audience of job seekers as possible.
Staffmark receives well over 20,000 applications each week because of its ability to draw the attention of job seekers and the sheer number of jobs it has available. These job seekers can search for jobs online or in person at any of Staffmark’s over 400 locations.
When they choose to apply for a job, they enter their application information into the Staffmark system, and even if they don’t match with that job, their data is saved. Staffmark uses both active human recruiters and AI Tools to quickly and effectively match job seekers with open positions for its clients. It helps clients quickly approve temporary workers while passing on the names of suggested candidates to them for interviews for permanent positions.
However, some clients are looking for more complete services and Staffmark has these opportunities on offer. If a business doesn’t have the time, financial, or human resources to perform its own recruiting, however, or is finding it too complicated, it can make use of Staffmark’s outsourced services. These services see Staffmark taking on all or part of the recruitment process, managing vendors, or taking over onsite workforce management.
Staffmark, like most recruiters, charges a single payment for direct hiring and daily payments for ongoing temporary workers. For its managed services, it generally charges a regular monthly fee during the ongoing service period.
Staffmark Key Features
Staffmark is part of one of the largest staffing groups in the world. As a subsidiary, its specific brand focuses on administration, services, and blue-collar work in the US. The key features of this service provider include:
1. Professional Sector Focus
Staffmark has a strong focus on service and blue-collar jobs. While it can help businesses recruit across multiple industries, it has a reputation for extensive knowledge and expertise in the following industries and example positions:
- Administrative services: marketing project coordinator, quality manager, receptionist, accounting technician
- Customer services: customer service representative, help desk associate, leasing agent, recruitment manager
- Call centers: billing center representative, call center manager
- Driving: long-haul, local delivery, hazmat drivers
- Manufacturing and production: production worker, warehouse material handler, welder, machine operator, assembly line worker, industrial maintenance technician
- Warehousing and distribution: logistics specialist, forklift driver, warehouse associate
2. Temporary Employment Services
Staffmark’s main focus is as a temporary staffing service provider filling the needs of various clients with office and blue-collar workers. It can fill positions for daily, weekly, monthly, or seasonal jobs which is a big help for small and medium businesses (SMBs) with needs that fluctuate greatly.
When clients are a part of Staffmark’s network, they can easily make orders for the workers they need, even if they’re needed the next day or at multiple locations. This is a very useful service for clients who want to try out workers in new positions before fully committing to permanent hiring. It also provides them with the opportunity to scale quickly if they suddenly have large orders to fill or services to provide.
Job seekers can sign up with Staffmark to apply for jobs and become a part of its talent pool. Their applications are automatically vetted by the provider’s system. This makes them available to be matched with employers who might want to hire them temporarily. They can be notified quickly and can accept employment for the next day if the opportunity is presented. Clients can use Staffmark’s app for these work orders or contact recruiters by phone directly for personalized service.
Staffmark bills its clients for their daily temp worker hiring. It adds its own fee to the worker’s wages and invoices the client for this amount. It then takes care of paying the worker, generally on a weekly basis but the next day for some jobs.
In case a client finds a worker they like and want to hire, Staffmark also offers a temp-to-hire possibility. While it will charge a recruitment fee for the individual worker, this amount decreases over the time period that the person has worked as a temp.
3. Direct Hire
Recruiting for permanent positions is another of Staffmark’s main services. Since it already attracts tens of thousands of applications weekly, the provider has built up an extensive talent pool that it can draw from at any time. When clients are searching for people with specific qualifications to fill their vacancies, Staffmark can use AI tools to quickly run through this talent pool and choose the most appropriate candidates possible. This helps businesses fill positions quickly since its system never sleeps.
Once Staffmark proposes the best-fit candidates for a position, the client has the option of continuing the process alone or working with the provider for the rest of the process. Staffmark can arrange job simulations, tests, and remote interviews to help clients assess their candidates. It also provides automatic verification to ensure workers are reliable and eligible for the positions on offer.
4. Outsourcing
Recruitment process outsourcing (RPO) takes Staffmark’s services one step further. Many startups and small businesses find themselves in a position where they need to scale but lack the HR professionals and resources needed to hire new workers quickly. Larger businesses might find outsourcing to be an efficient way to deal with their recruitment function. In both cases, outsourcing this function to Staffmark can make good business sense.
Once this provider assesses a business’s needs and understands what they want from their hiring, it can manage the entire process. It will source talent and then screen, interview, and select candidates on behalf of its clients. It can even help with onboarding the new hires.
This is only one of the functions that Staffmark offers. Through its BPO or business process outsourcing programs, it can also manage accounting, payroll, HR, customer support, and other functions for its clients. Staffmark’s experts can help to reduce waste, enhance compliance, and promote agility within these functions.
5. Managed Services
As a managed services provider (MSP), Staffmark can play a different role for medium and large businesses that have increasingly complex contingent staffing situations. Rather than handling all of these staff and vendors on their own, Staffmark takes over and takes care of vendor selection, contracts, and workforce performance management for its clients. This centralizes temporary staffing and helps to reduce complications and costs in the process.
6. Onsite Workforce Management
Taking things one more step further, clients can engage Staffmark to handle their workforces, or at least part of them, onsite at their premises. The provider will take care of all aspects of working with temporary staff. It will send one or more professionals to work at their location and provide recruiting, selection, and onboarding services. It will also manage the temporary workforce during its tenure, seeing to all of its HR and administrative needs. Each onsite package is tailored to the client’s specific needs and based on a detailed analysis of the market they’re in.
7. Performance Management Models
Staffmark can handle staff performance management as part of its onsite and MSP services, providing individual assessments for temporary workers. However, it also works within multiple management models, which it can institute and monitor for its clients. Rather than keeping to a simple hourly staffing model that bills customers based on hours alone, Staffmark offers two other options. One is a cost-per-unit model that pays workers based solely on their productivity.
This model sees Staffmark providing OSHA (Occupational Safety and Health) reporting and taking responsibility for productivity and quality. The other is a hybrid model with managed incentives. This model rewards workers for productivity and can create wins for both workers and employers. Staffmark can institute and manage any of these three models to help manage its clients’ temporary workers.
8. Mobile App
Job seekers and employers alike can benefit from the convenient app for Android and iOS devices that Staffmark has developed. Using this app, called WorkNOW, job seekers can apply directly for jobs, set up automatic notifications about opportunities that come up, and quickly accept temporary employment. It also allows them to become candidates that can be automatically matched with jobs posted by employers. When they are hired, it helps them work through a convenient self-serve onboarding process to get ready for their jobs. Clients can post jobs and quickly approve or decline temporary workers through this app as well.
9. Resources
Like most service providers in the recruitment and staffing space, Staffmark provides its current and potential clients alike with useful resources to help them improve their hiring and workforce management functions. It offers a career hub for job seekers giving them advice and resources for job searching and improving their own attractiveness as candidates.
For clients, it has an extensive library of articles relating to hiring trends, technology, and related services. Finally, it offers up a host of case studies that detail how past clients have gained value by using Staffmark services.
Staffmark Customer Reviews
The average scores (as of the time of writing) were:
- Staffmark Indeed = 3.6/5 (4.4k reviews)
- Staffmark Glassdoor = 4.1/5 (1.2k reviews)
Staffmark Pricing
Staffmark, like many of its competitors, doesn’t include its fee structure in its public online material. This is likely a corporate strategy to encourage potential clients to contact its sales teams and thereby get pulled into the sales funnel. It may also help to encourage talent to sign up with the company because if they saw high mark-ups charged on their labor, they might be much less inclined to work for this agency, even though others likely charge similar prices. A final reason for this lack of pricing is likely the specificity of its different services. Most have to be tailored to the needs of the client and, therefore, require assessments before accurate quotes can be provided.
Staffmark Pros and Cons
All staffing and recruiting agencies have unique sets of services to offer and specific ways of providing them that create their own set of strengths and weaknesses. Staffmarks include:
- Pros
Focused industries
Staffmark has limited its industry focus to admin, customer service, and blue-collar work. It’s an expert in filling these lower-skilled jobs with temporary and long-term workers.
Service level options
Businesses can choose from a range of service levels depending on how involved or hands-off they want to be with their recruitment and workforce management. These include simple staffing, direct recruitment, RPO, MSP, and onsite services.
Large talent pool
Staffmark receives more than a million applications annually which means its talent pool is massive. This extensive pool means it’s simply that much more likely that employers will find the workers they’re looking for.
Mobile app
With its WorkNOW app, Staffmark makes it incredibly easy for job seekers to look for and respond to working opportunities and for employers to order work quickly.
- Cons
No international hiring support
Many recruiters and staffing firms work across international borders to support their clients globally. However, Staffmark works only in the US.
No prices online
With no pricing available, it can be difficult and time-consuming to compare this provider with the competition.
Staffmark Unique Selling Point
Staffmark’s unique selling point is its range of recruitment and workforce management options. Clients can choose to be involved in all, part, or none of their recruitment and workforce management functions which frees up their time and resources to be focused elsewhere.
Remote People Score for Staffmark
8.0/10
Our expert score for Staffmark
Our team came to this score by considering the following components in the following weightings:
Talent Acquisition features
25%
RPO features
10%
HR features
10%
EOR features
10%
Platform features
10%
Pricing
20%
User reviews
15%
For each component, Staffmark received the following score:
Talent Acquisition features
20/25
RPO features
8/10
HR features
8/10
EOR features
7/10
Platform features
7/10
Pricing
12/20
User reviews
12/15
Overall Assessment: Staffmark
Staffmark is more than a simple temporary staffing agency. While it focuses on filling temporary positions for its clients, it can also help them hire for permanent positions. However, it also lets them back away from the recruitment process and outsource these activities to a professional agency instead. Unfortunately, we don’t have pricing to help you compare Staffmark with the competition. With lots of service levels, however, this provider seems to have services that can match businesses of any size.
Frequently Asked Questions
Does Staffmark help with international hiring?
No, this provider works only in the US and doesn’t support hiring contractors or employees globally. For that, you’ll need to find a service provider that also acts as an Employer of Record (EOR) to hire employees on your behalf if you don’t own an entity in the country where they’re located.
Does Staffmark have payroll services?
Yes, in two senses. On the one hand, Staffmark runs payroll for its temporary workers. It clocks its hours and bills its clients but handles payroll, including employee taxes, itself. On the other hand, it offers payroll as one of its managed services. If clients need payroll consulting or simply want to outsource this entire function, they can do so with Staffmark.
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